Securus Technologies recently released a report on feedback from its customers in corrections facilities. The comments were majorly based on how they (customers), have benefited from their use of technology provided by the company in solving and preventing crimes within their facilities, including inmate-on-inmate crimes. Richard Smith, Chairman and Securus Technologies C.E.O, said that the company develops new products or services on a weekly basis that helps corrections and law enforcement officials in solving or preventing crimes. He said that it was an honor for the company to receive such positive feedback from their customers since safety for inmates, their families, and the parolees is one of the company’s values.
Select customer feedback on using Securus Technologies products to in preventing and solving crimes.
The released customer feedback was edited to ensure their locations and names were kept anonymous. One customer thanked the company for enabling them to identify and arrest a corrupt staff who was selling contraband items to inmates. Another facility, through using the firm’s information management services, unearthed crimes such as the use of alcohol by inmates, suspicious phone conversations on cash transfers, threats and intimidation, sale and use of illegal drugs within the facility and a civilian working in the facility selling prescription medicine to inmates. Other customers expressed their satisfaction with the firms continued commitment to revolutionize the prisons’ environment as well as improving the facilities’ jail security. Most of the feedback lauded investigative tools, including the LBS software provided by the firm, as very effective.
Securus Technologies has for the past 25 years, provided the Corrections Department with technology solutions to ensure safety within correction facilities. The firm serves over 3,000 prisons containing 1,200,000 inmates. The company has focused on providing technology solutions and has partnered with various technology firms to improve its services.