Recently Paul Herdsman’s NICE Global and HEART Trust have had an extremely beneficial partnership where both sides are seeing the positive returns. NICE Global is a company that services business needs and tasks.
Paul Herdsman is the Chief Operating Officer of NICE Global. NICE Global is part of an all-star team dedicated to ensuring that its clients are monetizing their online traffic and getting the highest return on their marketing spend
Led by Paul Herdsman, NICE Global takes on tasks like software and hardware troubleshooting for various businesses and outsourcing customer service representatives. But what’s most important to them is offering employment to Jamaicans who haven’t been able to get work at other companies, and those who get through training are given great benefits while on the workforce. Moreover, Nice Global, with Paul Herdsman at the helm. focus on employee satisfaction, skills, and professional growth.
The HEART Trust has been partnering with other companies and investors like NICE Global to take advantage of the growing BPO sector. Its a training program that gives youth valuable skills in entry level positions with a large focus on upward growth. The graduates are some of the most passionate, energetic and valuable employees the company ever sees. Read This Article for related information.
Training with HEART gives practical lessons and valuable skills that students use every day at NICE Global. HEART Graduate Akeem Donegam the lessons he learned, and discipline earned was instrumental in his success at NICE Global. Not long Akeem rose through the ranks and became a sales rep which he said was challenging but taught him a lot about the job. With some time as a sales agent Akeem earned a promotion to Sales Team Leader. Akeem got to teach other sale agents and develop his and their skills at the same time.
The nature of being at the service to the customer means being highly responsible for time management. HEART teaches how to meet strict deadlines and develop critical thinking skills. One of Akeems co-workers Kirk Campbell took these lessons and flourished in NICE Global. He says that the BPO industry was just a quick way to make money while finding his dream job however his dream job was right there in front of him. Four years later Kirk would rise through promotions up to Workforce Manager.
The BPO industry is a promising future for people like Kirk and Akeem. With more talented individuals like them join the BPO work force the opportunity will only grow. And NICE Global will see even more benefits from gifted employees as such. NICE Global and HEART’s partnership is also available on Paul Herdsman’s Facebook page.