Rick Smith was appointed the CEO of Securus Technology in 2008 and quickly worked his way to being the company’s president in 2009. His rich experience and determination to work have contributed greatly to the fast growth of Securus Technology. For instance, overseeing the initiative to invest more than $600 million in improving their technologies and hiring staff to deliver their services efficiently.
Securus Technology is a company that was established in 1986 with the aim of providing up-to-date technologies to various correctional institutions across America. The company has technologies that can detect and prevent crimes from happening and also helps law enforcement officers gather evidence to be used against criminals. The company provides over 1 million inmates under its program with services like providing them with money to buy basic needs as well as voice and video call services so that the inmates can connect with their families. Securus Technologies is keen in making the life of the various inmates as comfortable. Read more on PRNewsWire.com.
Rather than contracting, Rick Smith Securus prefers employing the people to work for him. He believes that this way, it is easy to maintaining consistency, increase accountability, and in general provide top notch services. This is one of the many techniques Securus Technology has adopted to ensure customer satisfaction. Their growing market base is a clear indication that they have been able to satisfy most of their clients.
The company’s best services include a world class calling center which was developed and is run by its staff. Also, the company developed the biggest VoIP Corrections institution calling space. All this has been done and achieved under the close watch of Rick. Interesting to note, no competitor has been able to match his strategies.
Rick Smith educational achievements are astonishing. He holds degrees such as a Bachelor’s Degree in engineering which he achieved from the State University of New York and an associate’s degree which he got from Rochester Institute of Technology. He also holds a Masters of Engineering which he achieved from the State University of New York. He also attended the University of Rochester (Simon School) where he graduated with an MBA.
He has a huge working experience having served various positions in different companies. Between 1992 and 1998, he served in different capacities in Global Crossing North America, Inc., which was then known as Frontier Corp. He served the company as the vice president of the finance department and also as the head of informatics. Afterward, Rick joined Eschelon Telecom Inc. where he worked between 1999 and 2007 as the president. He later got a promotion to become the CEO. During this time, he helped to increase the company’s net worth as well as attaining an IPO.